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Businiess name:
Landmark Dodge Chrysler Jeep Ram
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Review by:
citysearch c.
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Review content:
The used car sales managers behavior was appalling. We requested a price on the Aspen and after waiting for our salesman to fill out 15 minutes worth of paperwork to give us a number, and another 15 minutes to go get the number (during which time I was able to look up the prices of both aspens on the lot on the internet and show them to my salesman upon his return) he returned to tell us we MUST drive it before getting a price. We reminded him that we had driven one of the 2 on the lot just 1 day prior and didn't need to drive the other as it was identical and just needed a price to see if we would like to consider this or the 2010 Town & Country. He informed us that the Used Car Sales Manager would not release that info until we drove it. After several minutes of discussion with our salesman we left the used car area and were headed back to the new cars. As we left the building I made the comment that we were done playing games and would not be purchasing anything today but would think about it and that the Used car area obviously didn't care about selling cars. Apparently the used car manager was outside when this was said as he literally yelled across the lot at me - WE WANT TO SELL CARS - ALL YOU HAVE TO DO IS DRIVE IT - LADY and several other things I could not hear as we were still walking. I turned as did my husband to see him and a group of salesmen standing together outside a vehicle and laughing. We informed our salesman that not only would we not be buying a car from either used or new as we were not interested in spending our money at a dealership that had individuals that acted in such an unprofessional and rude manner. After our salesman apologized many times we left. I then called the dealership to speak with the general manager and was told he of course was not available and recounted the story to the man on the phone who informed me that he was in new cars and understood my frustration and that this was policy, he indicated the GM would get back with me and yet as of now I have not heard from anyone at all.
Cons: Rude, Disrespectful, SCAM
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