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Businiess name:
Upper Crust Pizza
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Review by:
citysearch c.
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Review content:
I am so disgusted by the way I was treated today by a so called Manager Honah. She abviously has no skills concerning customer complaints or issues. I have been ordering for years and never had I been treated with such attitude and conceit. The owner should seriously consider replacing her. I advised her my steak was burned and and was told i was lying. I asked for a Drink with my order and she confrimed it but left it off my order. Now I had this delivered and it took over an hour. Honah did not offer a resoution nor apologize. Just that she would not let food go out that was burnt. (doesnt that sound like I am being called a liar to you). Well I offer to save it and she could come on buy and take a look at my burnt chopped steak....but of course they are too busy (I wonder if she was real busy when my burnt steak went out...missed it I guess) This dinner come with potato and salad. Well i open my potato thinking I will just have salad and the potato. Guess what. It was messed up too! I ordered a plain potato and got a loaded one with bacon-(i do not eat pork), So now my Dinner is ruined!! I call back to ask if they had changed the potato and heres the excuse... there were a lot of dinners like yours going out and I guess I got it mixed up.( I about fell off my chair that swe admited a fault) Now I wonder... if the person who didnt get their loaded potato gets called a liar too and since she personally oversees what goes out... who really is at fault..... Well... I will wait and talk to the owner about this but just had to relay this experience. I paid 18.00 + dollars for nothing with a big tip and the only thing ediable was my salad. I am very upset and disappointed!!
Pros: When the food is done right it is great!
Cons: Bad Customer Service, long deliver times, and too many food mess ups
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