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Businiess name:
All In One Contractors
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Review by:
citysearch c.
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Review content:
All in One were scheduled to do a roof replacement for us on a certain day, and I do understand that due to weather, etc. those things can be delayed....no problems at all with that, we just wanted to be in the loop on their timing since we have a baby and needed to plan for naps and schedule around the roof noise. The day of our replacement came along and 10 a.m. arrived with no sign of the crew or a call from All in One. So my wife called and asked what was going on. All in One apologized and said the crew was wrapping up another job and would be to our house soon. My wife said that was fine but to please keep her updated. 3 p.m. rolls around and still no crew, and amazingly no call from All in One despite our request to just keep us up to date. So we call again and are told that the crew isn't coming at all but will be there the next day instead. The crew did come the next day and did a very nice quality job, they picked up well after themselves and were very polite and respectful. So - good quality work, seemed like good folks, but at least from our experience may or may not show when they say they will and won't keep you updated on what's going on. Also, when they were done with the work, they just left, didn't take the time to point out to us what they did or come back to inspect, etc. For me - I wouldn't use them again simply because if I'm having someone come to do repairs at my house I want them to value my time and either show up when they say they will or at least call to tell me they have to change the time/day.
RESPONSE FROM All in One Contractors:
In our industry, there are sometimes delays from time to time, due to weather, material deliveries, complications on roofs, etc. We always do our very best to make the homeowner aware of what's going on.
What this homeowner fails to mention is that the office staff had called him three times throughout the week to let him know of rearrangements in schedule because of weather we had over the weekend. We felt we were going above and beyond to communicate to them. We never promised them a specific time on the start day, as we always leave room for delays that are out of our control. We were hoping/expecting our crew would be able to start, yet were hesitant to commit to a specific time because of the complications found on the roof started previously.
As the homeowner states, our crew was out the very next day and completed the job in one day. The homeowner has a beautiful product in the end.
We apologized to the homeowner for the break in communication.
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