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Businiess name:
Johnson Maserati of Cary
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Review by:
citysearch c.
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Review content:
I bought a Hyundai Sonata from Johnson Hyundai February 2011. I decided I want to use their service department to maintain my car. I always made an appointment because I figured that would get me in and out quickly... wrong! As you pull up to the service area you are greeted by a valet who takes your car and says have a seat on the couches and they will be with you in a few. Well a few turned in to 30 minutes. I made an appointment and I have to wait 30 minutes just to drop the car off?!?! I was heading out of town and was 45 minutes late to meet my group. About a week later I got a survey as to how their service was... this would be fun! I told them what happened and I received and email from Stephanie Flesch (I wish she still worked there because she was always very helpful and fast with information) that this would be taking care of. I was told that I no longer needed to drop my car off at JH because they would bring me a car and pick mine up and bring it back when it was done. I also didnt have to pay for this next service. I thought that this was a good way to keep a customer. Well.... I have had a few more problems about not getting things done while my car was in for a regular service and Stephanie once again got this taking care of. So no Stephanie is gone and I am to contact Ron Kerr (Service Manager) for any of my car's maintenance. I emailed him on April 12 to let him know I needed an oil change and I got one response back, when is a good time for you? I responded that any day and time was fine if they were picking up the car. I have not heard from him since then and have decided to no longer use JH for my service needs. I am currently trying to find out the Gen. Manager's email so that I can copy him on this email to let them know I will no longer be bringing my car to their shop.
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