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Businiess name:
Best Buy
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Review by:
citysearch c.
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Review content:
I would like to make it clear that this review is not about Best Buy in general, but of a bad experiance at the Mansfield ma location. I am well aware of Best Buys price match policy as i have used it many times in the past. So far it has been great as long as you put in the research and have sufficent evidence the are generally pretty good. Last night i went in to purchase a HDMI cable and wanted it price matched. I gave the salesperson my info and they proceeded to help me. There was a problem, they didn't carry that cable. But they didi have the next step down from it. So i said ok, i would go home do the research and come back with the price match for that cable. To make a long story short i did all the research and then proceeded to call the attleboro location to confirm the research i had done was correct. (They have a Magnolia center and seem to be a little more informed on the products.) After confirming the info was correct i made my way to the mansfield location (15 minutes closer than attleboro) The salesperson was all set to ring me out when the same manager as the night before came over. (Diana) She proceeded to take over the transaction and quickly denied my price match. She said the products were not the same packaging. After going back and forth for a bit on the fact the the company changed the packaging and the fact that it was in fact the same cable, she then proceeded to tell me she was not going to match the website in which i had gotten the price. (same site as the night before when they were going to match but didnt have the cable) She then proceeded to tell me that she needed to make a smart buisness choice and she wasnt matching it. She said if the differance in price was less she would do it, but because i found it at such a good price she wasn't. I was with a few other people that night and needless to say none of us will be shopping at that location again. Tell me how that is a smart buisness chioce. Oh ya and i called Attleboro after leaving the store and they told me to come see them and thay would do it at there store. I will be driving the extra 15 minutes from now on.
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