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Businiess name:
Vox Llc
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Review by:
citysearch c.
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Review content:
First let me say that we have been dying to try Vox since they opened. We went on Saturday (4/5) with a reservation for 4 at 7:30. While some of the food was quite good the service was unbelievably poor. It took nearly 15 minutes for a waiter to appear and we had to ask repeatedly for everything (wine list, butter knives, napkins, water). Our waiter was friendly enough but clearly under-trained. His demeanor was more in keeping with a Cheesecake Factory-style restaurant. Everyone seemed poorly trained. Over the course of 3 hours (service was painfully slow), we watched an abundance of staff run around the restaurant and over each other. There was no flow. Two people frequently did a job that one could easily handle and staff constantly walked by tables that clearly had unmet needs (empty water glasses, long finished and uncleared plates). We spent long periods sitting with no service. When we ordered, the waiter suggested that first time customers order the tasting menu because otherwise we'll order wrong and then we won't enjoy ourselves. Bypassing the tasting menu, when we ordered one round of tapas while we decided on the next round, we were informed that would mess up the kitchen timing and that there was no telling how long our food would take. That turned out to be the only truism of the night. The first round of 4 tapas took almost 25 minutes to arrive by which time we had been seated for 1 hour and 10 minutes. Asking 3 times for bread we were told that the delay was because they were baking it. When the bread finally arrived (1 hour and 20 minutes after our arrival), it was cold and not freshly baked. Why lie to your customers? Some food was good (warm brie, veggie flat bread) and some poor (duck confit salad, beet salad). The dessert special was so badly done that we sent it back, cancelled our coffees (after 15 minutes), and grabbed the check. They are trying hard but are disorganized, poorly trained, and in way over their heads.
Pros: Patio looked nice
Cons: Service, service, service, service
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