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Businiess name:
David's Bridal Sunset Hills MO
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Review by:
citysearch c.
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Review content:
HORRIBLE customer service! I found the absolute best dress for me at Davids Bridal. It fit perfectly and even made my mom cry! That is the only reason it got any stars at all. I took a bridesmaid with me who was also engaged and we had plans to try on wedding dresses and bridesmaid dresses together for both our weddings. When I made the appointment I was told that was possible and I only needed one appointment. When my bridesmaid arrived, they told her that this day was about me only and she would have to make a separate appointment later that day if she wanted to try on dresses. My bridesmaid and I were shocked! We didn't know what to say! We went along with the consultants rules, not wanting to cause a scene and totally disapointed that the day wouldn't be as fun as we had planned. Then we went back to try on the wedding dresses that I had marked in the catalog and got absolutely no input from my consultant. She brought me my dress, told me to try in on, and left me alone until I was ready to try on another dress. She was also helping 3 other brides and treated them all the same way, like cattle. I was shocked at how little input I got from my consultant and how unfriendly she was. When I did find a dress that my mom and bridesmaid found to be perfect, only then was the consultant happy because she saw a sale I guess. Only then did she help me with my decisions. I am extremely unhappy about the service but did find that perfect dress that made me look amazing and was in my budget. It looked like a high end dress but for less money. I will not be purchasing anything else for my wedding at David's Bridal because of the horrible customer service. The only reason I bought the dress was that it fit perfectly and was exactly what I wanted. I tried to ignore the service and focus on the dress. I will not be returning to Davids Bridal and will not be reccomending it to anyone.
Pros: Dresses that look high end but have a lower price
Cons: horrible customer service, all sales are final
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