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Businiess name:
Guardian Cargo Logistics
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Review by:
citysearch c.
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Review content:
Boosting charges over estimates on delivery is a common scam.
I am currently dealing with Guardian Moving and Storage (aka Guardian Moving & Storage; aka Guardian Cargo Logistics). After a lot of research, I discovered that they are based out of Los Angeles, although they claim to have offices throughout Hawaii.
After consulting attorneys, I was told that without a signed contract and only an email/oral contract, it is better to pay the amount demanded and then file a claim in court for extra charges. Don't forget to obtain a detailed bill to produce as evidence. However, small claims court can be expensive when they are not based in your hometown (I reside in Hawaii).
According to an attorney, outside of court, there are many avenues to deal with unscrupulous, dishonest or negligent moving companies:
The first government contact you need to file a complaint with is the Federal Motor Carrier Safety Administration (FMCSA). They have recently streamlined their process, and even if you have filed previously with them using their old system prior to (1/1/2003), you should file with them again. It's easy to file a complaint online using their Web site at Commercial Complaint Form Information or toll-free by phone at 1-888-368-7238.
You should also file a complaint with the Department of Transportation's Office of the Inspector General. Although they don't have a system in place that is as easy to use as the FMCSA's, you can email them at the DOT OIG Hotline Complain Center.
Next, you should find out if your mover is a member of the American Moving and Storage Association (AMSA). You can find out by calling the AMSA at 703-683-7410. If your moving company is an AMSA member, then they have agreed to participate in the AMSA Arbitration Program. You should file for arbitration with the AMSA by following their guidelines at American Moving and Storage Association.
You should file a complaint with the Better Business Bureau even if the company is not a member. You can file a complaint with the BBB online using their web site at United States and Canada BBB Consumer and Business Reviews, Reports, Ratings, Complaints and Accredited Business Listings.
You can also file a complaint with the Federal Trade Commission (FTC).
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