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Businiess name:
Hendrick Honda Pompano Beach
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Review by:
citysearch c.
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Review content:
I bought my Civic SI from this dealership, and have had all my service done here. About a year ago, I had two flat tires and needed new tires on a Sunday. They were closed. I bought the tires from another tire place and took the vehicle to Pompano Honda for an alignment 36 hours later. They aligned them and inspected them, told me everything was fine, and charged me. Since I have all my maintenance work done here, I had them check the tires for wear each time I returned. They documented at least twice that they checked the tires and found them ok and with normal wear. With about 12K miles on them, they needed to be replaced. The tech told me these tires were directional tires and had been mounted incorrectly. Their techs failed to discover that the treads were heading the wrong direction in their two documented previous inspections plus the initial alignment. The service manager refused to admit that they should have caught this error in an alignment and two other documented tire checks (plus a couple of other visits). Somehow, either they don't know what they're doing, or the service manager doesn't want to assume responsibility for service. I contacted Honda Headquarters.
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