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Businiess name:
EnviroPRO Pest Solutions
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Review by:
citysearch c.
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Review content:
I had a serious problem with bees coming into our house. My daughter is deathly allergic to bee stings, her throat will swell up and she'd have to go to the hospital, so she has to carry an Epipen with her at all times. This was a very serious situation. My daughter doesn't live at home anymore, but she's over a lot, so I had to get this taken care of. I couldn't just keep the bees locked up in that room!
It was 6pm on August 25th, and I was leaving town, or trying to at least. I looked in the phone book under exterminator and found two companies. I called the first company and got a voice mail, so I left a message. The second company was Enviropro Pest Solutions, I dialed the number and Raymond picked up. I explained the situation and he told me that he could be right over. I knew that he had just gotten home, but he drove across town to my house and got there around 7pm. By 7:45pm he had taken care of the bees and left. He didn't charge me for overtime or extra for coming out after hours. He just charged his regular fee.
I truly appreciated Raymond's excellent customer service. I was in a very tight spot and I am so grateful to him for taking time to drive over here when I know he had just gotten home and probably had dinner waiting for him! He understood the emergency, and I think his actions speak volumes about his character. Of course, I've read his other reviews, and he seems to treat all of his customers like this, so it's not just me or special treatment of any kind. He is genuinely a very nice person and is very pleasant to deal with. He has a nice manner about him.
I have yet been able to go out there to check if the bees are truly gone, but I think I can safely assume they are all dead. I would certainly use Raymond and only Raymond again. I can't recommend him enough to everyone else!
To date, I still haven't heard back from the other company I called...
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