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Review content:
Yes, they will take 20% from you, even if you don't open the box, unwrap it or use it. They are completely nasty about it as well. They are middlemen, and drop ship everything. For buying jewelry - go to the diamond district on 47th in NYC. Better stuff, better deals. For china, do not buy from these people no matter what. The stuff is barely wrapped, and there could be broken stuff that they will try to unload on you. Customer support people are basically abusive, and they make you jump through hoops to do what should be a simple process, see below for their outrageous return policy:
1. All returns for non-damaged items, must be made within 15 days of receipt of merchandise.
2. You must call customer service at 877-447-2747 or E-mail your request to customerservice/parisjeweler for an authorization number, prior to your returning any item to us. Absolutely, no returns will be accepted without prior authorization. The shipment will be refused and returned to you.
3. All items must be returned, in their original packaging, as shipped by parisjeweler Any free promotional items must be returned, with the shipment.
4. Special orders, discontinued/retired items, and engraved items are non-returnable and upon placing the order, must be paid in full. Christmas ornaments, Christmas china & giftware, Spode Christmas Tree are all non-returnable.
5. The authorization number must be affixed to the front of the package. In the event that prior authorization is not obtained and written clearly on the package, the shipment will not be accepted for refund.
6. The customer is responsible for the cost of shipping and full-value insurance.
7. There is a 20% restocking fee on all returned merchandise, except damaged goods.
8. The customer will be credited or refunded for the merchandise, except for the original cost of shipping, incurred by us. Under no circumstances, will we refund the cost of shipping!
9. In the event that an item is received damaged, keep all original packing materials and contact us, within 3 days of the receipt of the shipment at 877-447-2747 or E-mail us at customerservice/parisjewelerm for further instructions. We cannot assume responsibility for damaged goods, after 3 days of the receipt of the merchandise.
10. You must contact UPS or FEDEX immediately, to report the damage. No damaged goods will be accepted without a claim form and full-value insurance.
Pros: they will take 20% for nothing
Cons: nasty customer service people
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