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Businiess name:
Nature's Grooming & Boutique
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Review by:
citysearch c.
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Review content:
I think that everyone who wrote a review must have received a FREE service for their dog in exchange for a positive post, seriously. I took my 5lb dog to this place bc everyone was booked the day I needed an appointment. Although, I was not impressed with the cheap and outdated website I saw for this business I thought I would give it a try bc of the good reviews. Horrible mistake!!!! When I arrived the crazy owner Leigh came out and told me how good she was and how everyone loves her. Meanwhile, she criticize me telling me she didn't like my purse and that I should get a new one. Oh, I think it was more like she though it was raggedy. I guess like her dusty old shop. Anyway, she went on to say how well she treats her dog and if anyone hurt it that she would KILL them. She was super critical of my dog. She told me that I should only get my dog groomed w/ her and how she has been grooming for 30 years. She said all of the groomers that groomed my dog did a horrible job. Yet the only thing she could say was that my dog's ears had hair in them. I asked when my dog would be ready and she told me in 3 or 4 hours. She said she couldn't start my dog for an hour and that it would sit in a cage. She also said they would be taking an hour lunch in 30 minutes. I said that I would keep my dog until they were ready. She insisted that I leave her so they could start her. I don't know if that meant wash her and leave her wet in a cage for an hour or what. When I picked up my dog she was happy to see me. The next day she was yelping and I looked at her ear and it was filled with a strange texture of looked like wax. I wiped her ear clean and called the vet. The next day I checked her ear and it looked like honey was coming out and it was bleeding. I called Leigh at Nature's Grooming and asked her what she used and how she cleaned my dog's ears. She became her defensive crazy self and wouldn't let me get a word in. She denied that it could have been anything she had done. Yeah Right! My dog has been in perfect health since I got her as a puppy. I brush her several times a day and groom her weekly. Yet Leigh told me my dog's ears looked like that hadn't been cleaned in a year. The vet told me that my dog had a bacterial infection and that her ear was inflamed and there was blood inside. I took me awhile to write this post bc I was so upset about this. I really can't stand dishonest people and this owner is irresponsible, dishonest amongst other things. I don't think she should be in business. My vet told me to never take my dog back there. I don't think anyone should. Leigh groomed my dog and she couldn't even apologize for what she did. On top of all of that, I was charged $85 for a grooming job that normally costs me $40 bc I told she would do a excellent job. Never again!
Cons: unprofessional, liars, rip-off, unsanitary, dump
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