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Businiess name:
A-L Financial
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Review by:
citysearch c.
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Review content:
I will never and I mean never use this company again, in December I called A-L Financial Corp to see if I qualify for a deferred payment and was told that I do qualify and that it will cost me $12 and then $25 and then $54.09 she finally got it right, I then so said so my told payment in January will be $594.97 which includes the deferred payment cost she said yes, she then faxed me over the form to fill out and told me to fax it back to her once I filled it out, so after filling it out I did fax it back the same day and went about my business, not once did she say I had to send in the $54.09 along with the form, so in January I received a letter from them stating that I was late on my payment at this point I was confused so I called them and ask to speak to the rep who I spoke to in December about the deferred payment because the girl on the phone didn't have a clue and was just being rude with me and i said to her can you just out the rep I spoke to in December on the line because you don;t know what your talking about, so after the Rep gets on the line I ask her what was going on, she then told me I was late on my payment and I said to her how am I late if I ask you for a deferred payment and sent back the form you fax to me agreeing to the terms of the form she then says I never sent in the $54.09 and I then said to her you never told me that I needed to send in a payment she then states that it's on the form and no where on the form does it state that I needed to send in the deferred payment fee, she then tells me that I need to get the payment in, so I sent in the $54.09 and Today Saturday I go to my mail box and there is another letter from A-L stating that I am $486.79 past due on my loan, you know what I decided to take this matter to my Lawyer and will have him look into this matter for me because these people just don't have a clue on how to treat customers who are helping them stay in business, I have paid my car note on time for the past 2 years and only have $5,000 left on my loan and this is the first time I have ever ask for a deferred payment and this is the way they treat me, I will not tolerate this type of abuse and harassment, if you are going to do business with this company think twice because it's not worth it.
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