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Businiess name:
A-L Financial
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Review by:
citysearch c.
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Review content:
I became another complaining statistic of an unhappy costumer. Thus far of being a costumer of three months, I have paid my bill on the exact due day. This time I decided to pay my bill two days sooner. Now, let me inform you, that when you pay your bill that day, A-L Financ. call some representative by loud speaker over the phone, to confirm your account is being posted. We'll I paid my bill and about 4 days later, I get a letter in the mail saying Cathy from the company would like to help me with a concern. As many post I have read, you usually get an harassing phone call. Any how I followed up with the letter by calling Cathy. I told her what the letter said, which by the way was typed very unprofessionally. Cathy said, ""oh, what date does the letter say?"" I told her the date. She say, ""the computer had a glitch, because the payment was made after 10:00 am."" Here's the thing: 1. I've paid on the due date after 3:00 pm before 2. This payment was two days early. 3. Even if I didn't get a courtesy call, can I at least receive an sincere apologize for my worry, Instead of digging the hole deeper talking about the payment being late when it was early and blaming the computer for the mistake, I'm sure computer error happens, but a true professional would start off with an apologize and focused on reassuring me the problem has been corrected. So here, you get what you get, and don't have a fit!
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