Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Internet Trains INC
|
|
Review by:
citysearch c.
|
|
Review content:
I strongly urge all fellow hobbyists to stay completely away from this company. On 9/7/09, I placed an order for several bridges and accessories. All items showed as ""Available"" on their website. After a few weeks, I called to check on my order and was told they were waiting on a few items and they would call me back early the next week. This was at the end of September. On 10/6/09, I called back after not hearing from them. A man at the company put me on hold for a long time, then came back and said it would be another week. I asked him to cancel my order, and he said he would do so. I followed up my request the same day by e-mail, and was assured that my order would be canceled. They had already charged my credit card, and Bea at the company said she would send my cancellation request to accounting which ""usually comes in on Fridays.""
Last week, on 10/21/09, I received a notice that they shipped my order (which I placed on 9/7/09)--this is despite me verbally and by e-mail cancelling my order on 10/6/09. I've now spent a couple of hours filling out dispute forms with my bank, calling FedEx last Wed. morning to stop the shipment and have it returned to the company, e-mailing them again notifying them of their issue and again requesting a refund on my credit card (for which I never received a response). They have not reversed the charge on my credit card. I'm pretty certain the bank will do so, as I've kept them aprised of the developments. The company is based in Brea, CA. AVOID AT ALL COSTS!
Pros: AVOID THIS COMPANY There are no ""Pros""
Cons: Company uses deceptive practices AVOID
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|