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Businiess name:
Great Waters Brewing Company
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Review by:
citysearch c.
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Review content:
Beer was great, waitress' was very helpful, but Manager Frank makes me want to never come back. Ordered the Pork Tenderloins, outside was charred on the ends and inside was raw. Ate one end cut, which was not raw, but was overly charred. Cut the next tenderloin and saw it was raw on the inside. Asked the waitress for a new tenderloin since the first cut was charred, and the second one was raw. She agreed. Frank, the manager came over to the table to tell inform, in a condescending tone, that the pork was supposed to be that way, and he would put the pork back on the grill for me. He never once apologized, and came to the table a few more times looking to argue with us. The tenderloin came back after what looked like a ten second microwave and still raw tenderloin. The waitress apologized and did a great job of getting the tenderloin cooked to a medium doneness. I asked the waitress for the name of the manager who came over to talk to us, which was Frank. After a few minutes the waitress came back to inform us they would pick up a round of drinks, and my dining companions meal. My companion's meal was the apple and brie chicken sandwich that was dry and had a stale bun. In the restaurant?s defense the sandwich would have been passable, but when I was so rudely treated by Frank, my companion decided to make a point about the sandwich and told Frank that he no longer wanted the sandwich. Mistakes happen, and with out Frank running this restaurant the poorly cooked tenderloin would have been a minor footnote in an otherwise passable dining experience. I have been to this restaurant in the past, and have had ok experiences, although I have never dealt with Frank before. Frank never once apoIogized for the problem, instead trying to engage us how we were wrong in our thinking. I would recommend avoiding this restaurant as long as Frank keeps is argumentative and poor customer service levels.
Pros: Beer was good, waitress was very helpful
Cons: Frank the Manager provided horrible customer service
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