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Businiess name:
Flower Center
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Review by:
citysearch c.
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Review content:
USE YOUR MONEY ELSEWHERE- THIS SHOP/OWNER DOES NOT DESERVE A SINGLE DIME!
My mother who lives 5 hours away in Arkansas sent me flowers for my 22nd Birthday. She picked an arrangement that was supposed to consist of - ""An assortment of fresh flowers such as roses, Asiatic lilies and Matsumoto asters in shades of pink and green is nestled in tissue paper and delivered in a pink-gift-wrapped glass cube vase that?s adorned with a green-and-white polka dot ribbon."" (THAT WAS TAKEN DIRECTLY FROM THEIR WEBSITE, BTW)- What I got was a cheap, thrown together arrangement of 3 pink roses (dying), some wilting cream colored snapdragons, ONE white lilly, 3 pink carnations and FERNS (and other ugly greenery) filling up MOST of the arrangement. It had 1 piece of pink and 1 piece of white WRINKLED tissue paper around the vase with ONE SINGLE lopsided strand of dark PURPLE curling ribbon tied around the bottom- A five year old child could have wrapped it better- it was truly laughable at best. There was no cute polka dot ribbon or pretty pink gift wrap here! My mother sent me a picture and a link to what I was SUPPOSED to receive and she also paid extra for the DELUXE version of the arrangement- making it a $70 bouquet. This looked like something someone threw together in 5 minutes and cost about $20. When my mother saw the pictures I sent and realized how wrong her order was she called ""From You Flowers dot com""- the woman she talked to there was very apologetic and promised to refund her money. Once Flower Center heard they were going to have to refund her money they called me and a very rude woman just asked if I would be home the next day so she could come get my flowers. I said yes and assumed they would be REPLACING them. I called my mom and she was also shocked that they would'nt just let me keep them since it was THERE mistake (what will they do with dead flowers ANYWAY?)- So I called back and asked if they were going to replace them or just take them and they VERY RUDELY informed me that if I wanted a refund I had to give them back- I said it was my birthday and I was really disappointed in their customer service and wanted to speak to a manager and the woman YELLED at me, never apologized ONCE or acted like she cared at all and told me to call tomorrow to talk to the manager. I called the next day and told him he could come get his flowers but I was very disappointed in their customer service and the arrangement and he loudly INTERRUPTED ME, asked for the address, and once I gave it to him he said ""thanks"" and i said ""well, I'm actually not finished..."" and he HUNG UP ON ME! IN MID SENTENCE! I am shocked and appalled that such a person owns and runs a business with that sour attitude. He is a rude man with a rude staff and no concern or care for anyone. I pity the poor people that have ordered flowers for funerals or sick loved ones through him/his company- I can only imagine what awful experiences he has put them through! Thank goodness my Mom used ""From You Flowers dot com"" and not Flower Center directly so she was able to get a full refund. SPEND YOUR MONEY SOMEWHERE ELSE WITH NICER PEOPLE AND BETTER FLOWERS!
P.S. I HAD TO PUT ONE STAR TO POST THIS BUT IF I COULD PUT ZERO I WOULD HAVE!
Pros: NOTHING
Cons: Horrible owner & workers, Terrible flowers
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