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Review content:
I am not one to write reviews on websites. However, I felt that after being a repeat customer of KRAFT for the last six years, It was time to share my experience with all my fellow Mercedes owners. I initially found out about KRAFT through the little discount pamphlets that KRAFT advertises through via regular mail. At the time I was the proud owner of a CLK430 and a strictly loyal and dedicated patron of my local MB dealership. I knew I was paying top dollar to the dealer for any repair or service that was needed, but always thought that the dealer knows best. I was however starting to get frustrated with the feeling that every time I took my car to the dealer with a minor issue, two or three other issues were immediately found. My typical $300-$400 service always ended up being 1K or higher due to things that the dealer found that needed immediate correction. This was not one or two isolated incidents, it was every single time I took my car in. Needless to say my feeling of being suckered by the dealer kept growing, and was confirmed when a friend of mine introduced me to someone he knew that used to work at that specific Brooklyn MB dealership. The guy said ""Hey, don't you know they (dealer service dept) work on commission and the more they find wrong with your car, the more they take home at the end of the week""? Even if your vehicle isn't in need of a particular repair or part change, they will make you feel like it is just to meet their numbers.
Two months later I started having an issue with my CLK suspension. It was one of those things where you know something is wrong with your car, but you're not quite sure what it is. it was not that bad, but knowing my car, I knew there was an issue. Reluctantly I took it to the dealer for inspection and repair. I ended up paying over $400 for review and diagnosis, but they could not tell me what the issue was. They said ""nothing is wrong"", despite the fact that I knew the car felt different. I was disgusted with the fact that I had to pay $400 for nothing, despite the fact that I was a repeat customer and actually purchased that CLK430 from that Dealership. I had enough. I remembered the flyer from KRAFT, did a little web search and found their number and made an appointment. Seeing that i was hesitant to trust my car with anyone but the dealer, Steve (owner) introduced himself and gave me a full rundown about KRAFT, their experience, and the way they go about doing business. Oh and by the way, he found the problem I was having within an hour of having my vehicle.....the same one the dealer could not identify for days.
I eventually sold that CLK430 and moved up to a CLK55. The CLK55 went away as well in favor of a SL55. So the cars have changed, but the one thing that has stayed the same for the last 6 years is my dedication to KRAFT German Auto, and my appreciation of the Top-Notch work that Steve, Craig and the rest of their crew do on my car whenever I need it. No, they are not as cheap as some local shops may be, but at the same time they are not the leeches you will find at the dealership, and their work is second to none. I would not trust anyone else, including the dealer with my SL55, and truly believe that the knowledge and level of expertise that Steve has with these cars is unmatched. If you have an issue with your Benz, and no one seems to know whats wrong, or if you simply are tired of the shenanigans you get from a dealer, you must come and visit KRAFT. Needles to say, I have nothing but great things to say about this place, highly recommend it to anyone I know who drives a Benz, and encourage you to see what a real expert in the art of fine German engineering can do.
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