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Businiess name:
Regina's Maids
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Review by:
citysearch c.
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Review content:
Heed the advice you'll find all over the internet and Do Not Use Regina's Maids! When I first moved to the area I used them because it was easy and I was too lazy to ask for recommendations from people I knew - big mistake.
They came to my home weekly for 8 months, always at a different time - they give you a window of a few hours but regularly they arrived after that window had closed and I had to call them to find out when they would arrive - they always send different cleaners so I did not want them to have a copy of my keys, which brings me to my next point...
Because they always send different cleaners, the quality of the cleaning varies widely, and they don't get to know your preferences. Supposedly you can call the office to ask for specific things to be done, but in my experience it never was communicated to the cleaners cleaning my home.
But I finally had it with them when one day they left behind several deep scratches ranging from 4 to 6 feet, on my hardwood floors which had been refinished 3 months prior. I'm a pretty reasonable person, so I called the office to let them know. I was told they would send a manager and a floor repair person to take a look, and that it would be taken care of... (you'll note that they love to advertise that they are insured)....
Not two but four - 4 - men showed up at my home - the owner, a manager, and two supposed floor men. The owner was loud, obnoxious, intimidating and essentially accused me of lying about his cleaners leaving the scratches. If he was going to repair it, he was not going to go through his insurance company is what he said, and he said a lot during that visit, continuing on even as my baby cried. You can imagine the scene.
The floor guys men said that my floors needed to be completely redone. I should sue them but I just can't deal with a lawsuit or having to move out of my home while my floors are redone. So the scratches are still there. Don't use Regina's Maids. They deserve to go out of business.
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