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Businiess name:
Luigi's Italian Cafe
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Review by:
citysearch c.
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Review content:
I ordered the same as I always do...sausage, mushrooms, onions and black olives. After I paid $22.11 I opened to box just to make sure it was right. On top of the pizza was a huge amount of liquid. I asked Dino, the manager, ""what's up with all of the water on top?"" He began to argue with me while grabbing handfuls of vegetables, shaking them in his fist at me. He couldn't understand why I was upset over being sold soggy pizza with a gallon of water sitting on top? I grabbed the pizza and walked out, vowing to never return again! I get the pizza home, the water has soaked all the way through to the crust and even the box it came in is drenched. The box was so wet in some places that it began to tear. My family of five tried to eat the pizza but the crust was so soggy and gross that we could not. I still can not understand why Dino would argue about a product that was so clearly unacceptable. How could he let me walk out the door with a pizza in that condition? Want good Italian food? It's worth the drive to pass up Luigi's on your way to Johnny Carino's in Rockwall.
Pros: Really good food if properly prepared, waiters and waitresses have always been a pleasure
Cons: manager is rude and if food is not properly prepared..good luck on getting a replacement or a refund. It's not worth the stress for sure.
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