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Businiess name:
Fuddruckers
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Review by:
citysearch c.
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Review content:
For Father's Day my father stated he wanted to have a good hamburger and milkshake so I recommended taking him and the family to Fuddrucker's in Pearland, TX. Upon arrival, we found the restaurant in an unclean and disorganized manner - numerous tables vacant but still dirty from previous patrons, trash strewn on floor, the salad bar and condiment containers empty (including ketchup, mustard, and particularly the cheese which Fuddrucker's is famous for). Needless to say, to top the dining experience off our food order for 6 people took approximately 30 minutes to complete and the milkshake my father had wanted was unavailable because the staff told us they were out of milkshakes (at 7pm on a Sunday holiday evening???; very ill prepared). Our food in hand I collected cheese for my food but found it to be cold. I stated this concern to one employee at the serving counter and he simply shrugged his shoulders and said ""okay"". Feeling as my issue was not going to be addressed I asked for the Manager on duty. I spoke with him, he stated he would rectify the issue within 5 minutes, yet 10-15 minutes later there was still no cheese present and we had concluded our meal. The entire dining experience was less than par and I was upset that I had chosen to subject my father to a dining experience far below the standard that he deserved on a holiday recognizing him. Extremely disappointed!
Pros: good variety in menu, hamburgers
Cons: lack of cleanliness, short-staffed, poor committment to customer service
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