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Businiess name:
La Jolla Shores Mobil
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Review by:
citysearch c.
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Review content:
I mistakenly washed my car at their 'touch less' carwash. While in the car during the wash my hole family jumped when the jets passed behind the car because of how hard they were spraying. It sounded like someone beating on the rear hatch. When we left the carwash and parked at the store we were going to, I went to open the rear hatch of the car when I found that the carwash jets had blown the paint off the plastic piece over the license plate. My car is a 2006 model with absolutely no blemishes to the paint, exept for now! The worst part is that the assistant manager took my information and told me that the manger would call me on Monday after the weekend. Two weeks later I was finally able to speak with the manager (after I called him since he never called me) and was told that it is my problem and that he passed the claim to his supervisor and they all agreed that it is my problem. Getting nowhere with the manager, I asked for his supervisor's name and number and was told that he did not have a contact name and number and that the he has the final say in the matter. To bring this story to an end, the manager continually contradicted himself regarding the existence of a supervisor and even a corporate phone number; none of which exist according to him. The only thing I was told was that he would take my phone number and 'someone' would call me; just like he was suppose to call me. So not only did I pay $10 for a crappy carwash that did not remove water spots from a freshly waxed car, but I am now stuck with a $200 repair bill to the damage it caused to the paint. The way the manager handled this gives me VERY strong reason to believe that I am not the only one that this has happened to and that someone is hiding something. Very suspicious! DO NOT USE THE STATION FOR ANYTHING AT ALL!!!!!
Cons: damaging carwash and suspicious manager
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