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Businiess name:
Dollar Tree
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Review by:
citysearch c.
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Review content:
Nick, the store mgr at the Dollar Tree at 250 Hawthorn Village Commons (rt 60/Townline) in Vernon Hills IL, was so incredibly rude I honestly looked around for hidden cameras. I know, hey, it's a Dollar Store what should I expect right?
As I was shopping I saw that there were (no lie) at least 10 people in line to check out and only one register open. I was shopping so no big deal. The manager (Nick) was making balloons for a customer as another customer approached and asked if he would please open another register. Nick's response was - ""Does it look like I can open another register?"" The gentleman responded ""Excuse me?"" and again Nick said ""Does it look like I can open another register?"" Shortly after that another employee opened a register (no thanks to Nick). When I was ready to check out Nick called me to his register (which he had just opened - only 3 people in line now). I asked if he was having a bad day and he said no. I then told him that I thought that I was being punked as he was so incredibly rude to the gentleman! He began to argue with me! Saying that the balloon people were waiting for 15 minutes! I responded that, to say to a customer ""Does it look like I can open another register?"" Was just rude. His response was on and on about how busy he was. I said ""you could have just said - yes, sir one minute please I'll be right there"". I said that no one should be talked to like that (especially a customer). He continued to argue with me and raising his voice. I told him that I could not believe that someone would talk to a customer like that and (since he was now yelling at me) I said that Corporate would hear about this. He responded ""Good, tell them we need more money at this store"". I am still shell shocked. If this were my employee I'd have sent him packing. I know it's the Dollar Tree and you get what you pay for but, anytime you are a customer you should be treated politely, especially if you are going to be spending money (even a dollar). Yes, I know no one will probably read this but, I had to get this out and maybe save someone else from being treated like crap from some teenage ""store manager"" named Nick. There are more details but I won't go on any more. Yes, I did contact the Corporate office.
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