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Review content:
I really wish I'd checked the reviews before I hired them. I also purchased the LivingSocial special for up to 800 feet, but when I called to make the appointment I explained that I would like an on-the-spot quote to do the balance of my home. I picked everything I owned up off the floors and waited. And waited. Their window of ""2-4"" somehow meant calling me at 3:05 to say they were 25 min away. So, I dropped everything, collected my pets into the master bedroom & closed the door (3 skittish cats) and then waited even more intently. They arrived at 4:15 (meaning 70 minutes later AND outside of their time window. They then insisted they START with the master bedroom... because it would be easier for THEM. Annoyed, I said fine, give me 10 minutes to catch & move 3 animals from the master bed to the guest bath (a furless room they are never normally allowed into). As soon as I agree to go move my pets, they start dragging equipment in, making a ton of noice, and bringing in hose -- meaning my front door was wide open. They then turned the hose ON apparently just as I was coming out of my bedroom with cat #2 of 3. Needless to say, I was clawed to hell as I tried to stuff cat #2 into the new room amidst the noise and the strangers. So, now I'm bleeding and cat #1 escapes STRAIGHT TOWARD THE FRONT DOOR. Long story shorter, 15 minutes later I am hot, tired, bleeding and still recovering from my heart stopping when a member of my family bolted for the door. All 3 pets + my husband trying to calm them down are hunkered in a tiny bathroom. I go outside and the guys are now ""debating if they feel comfortable"" doing the job. I explain they were late, I am hot/tired/bleeding and I already took the time to pick everything up. They begrudgingly come back in and start work, only to keep pausing to ask if I am about to kick them out, just because I am following these now hostile strangers around my home to make sure nothing walks away. Mind you, this means I am upstairs and my front door is still wide open unattended. They finish upstairs and as they are moving downstairs they start banging the door of the 1 room my pets are in. I yell for them to stop and that area is clean enough, no improvement on the location. Finally, the guy walks down stars to get something and leaves the swealing hose attachment right in front of that door! I ran over picked it up and moved it downstairs. THEN: downstairs in the family room I have to move my entire sectional myself (5'6"" girl here, strong enough, but annoyed) while 2 grown men watch me and do nothing, and THEN when I am struggling to move it back so they can do they kitchen, I see them throwing my CLEAN dining room upholstered chairs around like they are lawn furniture. I will NEVER ever hire this company again. The carpet is cleaner, but it took closer to 12 hours to dry, not 4 as guesstimated, and AT WHAT REAL PRICE?
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