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Businiess name:
Jack Of Hearts Bbq
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Review by:
citysearch c.
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Review content:
Ok- we went for the 1st time last week. Food was fine, the owner was pleasant, probably since it was our first time.
We decided for it to be a weekly ritual... Tonight was our 2nd time, we were unpleased, and surprised, by how inconsistent the food was from the 1st time. (Cold & totally different seasonings)
We called and someone answered our question, saying the food should be consistently made every time, so they agreed, we should return and exchange.
Apparently, it wasn't the owner that said that on the phone. When we arrived in person, the owner heard we were puzzled as to how different it was this time, he chimed in with an insult as to how he's not Kraft, and to never expect consistency at his establishment!
Fine, but to insult after we interrupted our dinner to drive back to refresh the items, AFTER we had already called first, has left us with a bad taste!
Instead of politely explaining their procedure, and leaving out the insults, he chose another method of customer service.
Simply put, they have lost a family of 4's weekly commitment. To a small business owner, you'd think that'd matter. But I guess not at this place. -So take your chances~
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