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Businiess name:
Beacon Hill Athletic Club
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Review by:
citysearch c.
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Review content:
Customer Service is very poor.
Went for the 1st day and the receptionist asked to keep my License in the front desk while I workout. I didn't want to since I may forget picking it up on the way out, so I asked why they needed to keep my license.
1st reason: For my safety since we need to know at all times who is in the gym.
I offered that I was filling out their form, so they knew I was in the gym.
2nd reason: Since I could write any name I wanted on the form that I was filling out, they needed to keep my license.
I offered for him to check the form against my license and return it to me.
3rd reason: That's just our policy. I don't make them. So either leave the license or leave now.
I left.
BTW, my wife has been using it for a year occasionally by paying $15 at the desk. They've never asked her for a license.
They need to exercise their mind along with their body.
Pros: Close by
Cons: Terrible customer service
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