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Businiess name:
Sole Salon and Spa Aveda
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Review by:
citysearch c.
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Review content:
I had a bad experience in this salon. I had blonde hair and i wanted to go back to my natural color. they did a double process which i do not believe was necessary. I was also not made aware that if they do a double process they charge you double. In addition a toner was applied to my hair because they put to much Gold base into the first process (the one they insisted was nessesary). So imagine my fustration when i go to pay for my color and they tell me I owe $140 ( $70 for the first process and $70 for the 2nd process). The director also said I was saving money and getting a deal because they were not going to charge me for the toner that would of been $30. The toner that they wouldn't of had to use if they would of got the formula right in the first place!!!!!!!!!!!!! One top of all that the $140 color isn't even what i wanted. Its way darker then my natural hair color. When i talk to Tony the director he pretty much said o well there is nothing i can do. I am a pretty reasonable and down to earth person. It takes and enormous amount of disappointment to be on my sh*t list. I even felt bad that i just said sh*t . But this salon is definately on that list. I do not recommond this salon to any one. there are enough good salons in the bay area with aveda product, if thats what you perfer, who won't treat you like you are dirt. One more thing if you are reading this Mr. Tony i am so upset how i was treated today your stlylist did not go over the prices with me, and it was very unproffessial how you handled this situation. I will never go to this salon again.
Pros: aveda products
Cons: snobby
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