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Review content:
(NOTE: Wouldn't let me respond to the comment, sorry for the self-rating) Unfortunately, this is not the whole story. The product (a lightbar, ~$800 sale) was not defective, it simply would not fit on his truck, despite his efforts to bend the product to fit. He wanted to return the product, which we accept according to our Return Policy clearly outlined on our site, however he did not follow our instructions to ship it back to the factory, but rather shipped it back to us. When we received the item, we gave it a cursory inspection and saw that it was partially damaged (he had bent the mounting brackets in an attempt to make it work on his truck). We then shipped it back to the factory so that they may determine if we as sellers will get refunded for the item. If we do, then we will refund him his money according to our Return Policy. This has all happened in the past 24 hours, and as we shipped the lightbar back to them yesterday, they still have not received the light to make said determination. On a side note, this customer was increasingly aggressive, threatening, and rude not only to everyone he spoke to at our company, but when we complied with his request to give him the contact information for the factory (our supplier), he called them and began using profanity and shouting at the woman who answers the phone there. She then called us very shaken and confused, telling us she simply had to hang up on him because of how belligerent he was being. We have every intention of returning this customer's money; we're not in business to screw people. We just can't simply refund his money without knowing whether or not we will be refunded, since the item was damaged. This customer does not want to accept responsibility for damaging the product and not following return instructions, and if he does, in fact, fight with his credit card company, he will not get very far, as we have all the paperwork and tracking numbers proving we did everything right in this situation.
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