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Businiess name:
Sakura Restaurant
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Review by:
citysearch c.
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Review content:
We ordered the sushi deluxe, but we didnt get full so we decided to order more. Our waitress suggested the tempura fire roll special so we ordered it. It did not take too long to make and the presentation of the roll looked delicious and appetizing. As I drank my tea, my husband asked,is that a fly on the roll? So he turned the plate towards me and there was a small insect that appeared to be flapping its wings, but was stuck in the creamy sauce.Since we could not agree what kind insect it was or if it was part of the meal, we pulled the closest server and asked her what she saw and if she saw the insect to confirm that it was not part of the meal. She said ""no"" and did not give an explanation but grabbed our server to deal with the issue. Our server also confirmed that this unknown insect was not part of the meal.The waitress apologized and replaced the order w/o saying anything further. We felt ignored the rest of the night as we ate our questionable fire roll. A server knocked over a full pitcher of water next to our table and left a puddle on the floor. It took nearly 20 min. for them to clean up the mess. The waitress was kind enough to offer not one but two free scoops of ice cream for the unknown insect incident. After finishing our ice cream we were surprised and wondering why the manager/owner didnt come to apologize and instead the waitress brought our bill, to our surpise there was no discount we were charged for everything. We could have made a scene throughout this time,and tried not to let the incident ruin our night. Before leaving we pulled the owner aside to complain. I told her about the insect in our order, her respnse ""I know, I heard"". I was appalled and offended. If she knew and heard why didnt she say anything to us.She then added that it was not put there intentionally (have you heard of a restaurant that put insects intentionally).She didnt apologize and didnt seem to care so we left. By far the worst customer service weve EVER experienced!
Pros: free ice cream if you get a surprise in your dish
Cons: horrible customer service
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