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Businiess name:
Zeppo
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Review by:
citysearch c.
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Review content:
We went out to lunch with two friends, myself and my wife and child. We were immediately informed as we sat down that a 18% service charge would apply on our party which seemed very excessive. I am willing to give 10-15% based on service level, but this presumption that I was to fork over 18% for four adults and one 11 year old seemed way out of line. Indeed, the service was slow and very spotty and I am guessing that since the waitress knew she was getting 18% anyway, why bother. The restuarant was fairly quiet and I can understand it with a larger party but setting the cutoff at 5 people appears very cheap. The server even wrote it the tip on the bill so there was basically no argument. I don't know if I will return as I have been a constant customer over the years and enjoyed the food and the service. To nickel and dime people like this is way out of character for the area and atmosphere of Zeppo's. Or at least was.
Pros: Food is good, interesting menu
Cons: High service charge on small parties,parking
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