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Businiess name:
California Electric Svc
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Review by:
citysearch c.
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Review content:
I ordered a part for a Kitchenaid mixer from CAS because they said that they had it in stock, would ship it that day, and that I would have it in two to three days. It was important that I get it asap, a pastry chef?s mixer not working properly is a real problem. When it didn't arrive I called and was told that they didn?t have any in stock after all, that they had to order it, and that it would arrive in seven days. No one had bothered to call and inform me of this. When it didn't come, again, I called and was told that they had it, would send it that day, and that I would have it in two to three days. Sound familiar? They also said that they would credit my account (which had been billed the day I placed the order) if the part wasn't shipped that day. Again, it didn't arrive, and my account was not credited. After more than two weeks, I had no part and my account had not been credited. I called to cancel the order and was told that it had been shipped and could not be returned because it was a special order. I expressed my frustration with CAS and was told that ?there are much bigger problems in the world, you shouldn?t be upset about this?. After talking to a supervisor it was agreed that if I sent the part back my account would be credited and I did receive an apology. I called my credit card company and filed a complaint against the charge just to be sure. It seems that CAS will promise you anything but isn?t particularly interested in making good on those promises.
Cons: Don't deliver what they say they will.
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