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Businiess name:
Galanis, John C, Md - Southwest Medical Ctr
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Review by:
citysearch c.
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Review content:
While my physician is great, dealing with the folks that answer the phones, work at their pharmacy and at the front desk, is a nightmare. Rude, inconsiderate and inefficient. My recent experience was calling at 4:55 PM to set an appointment. First I was connected to the wrong doctor's office, even after clearly spelling and repeating the doctor's name. Next I had to call back and they put me on hold and I think they ""disconnected"" me. I called back a third time and went to their answering service at 4:58 PM, meaning they were forwarding the calls before 5:00 PM. When I came into complain about their unprofessional, inconsiderate and rude behavior, THEY complained to my physician. I'm the bad guy because I've had enough of their poor customer service and rudeness. Good riddance. They will continue to lose patients (that are not geriatics) to other physicians and medical centers. And don't even get me started on their pharmacy. The used to have an employee who was incredibly rude, snide and even made ugly comments about some of the patients who were still within ear shot. An incredibly bad experience and I'd rather switch than fight. Their ""manager"" is another piece of work. Her attitude is incredibly hostile and rude as well. A more poorly-run operation you cannot find. If you have no other options and don't want to drive, they're perfect, but if you want to be treated like a valued customer or patient, you will not find that here.
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