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Review content:
My car buying experience with Johnson City Honda is the worst I have ever experienced. As someone who buys and trades vehicles frequently, I have never been treated as disrespectfully by such dishonest people as salesman Greg Collins and manager Brian. First of all, after we had reached an agreement on the vehicle, and after initialing 2 separate offers (the 2nd of which I accepted), we agreed on the price which was still 1,000 more than I wanted to pay. However, when Greg had me sign the agreed upon offer, he switched the forms. I realized this as I was completing my signature, told him what he had done and he said it was ok, that it didn't really matter and that the offer agreed on stood. As I left and thought about it, I called him back to discuss it before I returned that evening with my husband to finalize the purchase. I couldn't reach him and he didn't return my call, which was extremely odd since he had called daily for weeks. When I arrived that evening at 7:30, with my husband, he informed me that we had never had such an agreement and that I was ""mistaken"", and that I had never initialed but 1 offer on the vehicle. He even had the manager, Brian, come in to say that he was right, he would never agree to sell the car at that price. I insisted that they show me the paperwork from earlier that day, which Greg at first didn't have, then it had been placed in the shred bin, which he did not have a key for and wouldn't until the cleaning lady came in at 8pm. I insisted that I wait until that time. When the 2nd sheet turned up with my initials (but no signature), and which he insisted did not exist initially, both he and Brian stated it was never a valid offer, since that was not the one I had signed. Greg insisted that I did not know what I was talking about and as much as called me a liar. In addition to this, he also told me initially that the interest rate of the amount I was financing was 2.99%, however at the time of the signing, it was 4.99%; again the statement was made that I didn't know or understand what I was talking about. At this point not only was I very angry, but my husband was as well. And it gets even better. . We were told that the car had not been smoked in, which was hard to tell intially because of the strong odor of cleaner that masked it, wrong again; after about 2 days when the smell of the cleaner wore off, it was apparent that the car belonged to a chain smoker. This is a big issue because of my son's severe allergies. We were told the car had XM (was even on the information listing with the car), turns out it did not. When Greg went out to the car to ""check it out"", he unleashed a torrent of profanity in the presence of my 12 year old son, who unknown to him, happened to be lying in the back seat, (we had driven the car home and left our trade in at the dealership). It was after we left the dealership when my son informed me that he had called me a ""Goddamned, Mother F***ing C**t"" followed by a stream of even more of the same. My son was horrified; Had I or my husband known this before we left the dealership, not only would there have been no car purchased, there would have been a major problem
I had purchased 2 Accords from John Skinner Honda many years ago, was very happy with both experiences. I expected the same this time and I can say without a doubt, that this was the absolute worst experience. Not only will I never again purchase a vehicle from your dealership, none of my friends or family will either. I hope the money I was cheated out of is worth the cost in the long run, even though it is more about the treatment than it is about the money. I suspect that this type of sales tactic is pervasive in your dealership and is probably even condoned. Sooner or later it will become apparent that Johnson City Honda salesmen and managers can't treat people this way.
If I could give them a lower rating, I would!!
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