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Businiess name:
Powerhouse Gym
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Review by:
citysearch c.
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Review content:
This gym is a scam. While they do have a wide variety of machines, the customer service is absolutely terrible. An unauthorized payment was taken from my checking account and when I called to explain that I had paid in cash at the gym just the prior day I was told that it was too late in the billing cycle and the unauthorized payment would be applied to the next month.
After cancelling my membership at this gym, a staff member named Tim called me and offered me two free months for the inconvenience. I told him I would call him back and let him know but never contacted him. Two months later, ANOTHER unauthorized payment was taken out of my account, three months after I cancelled my membership.
When I finally got ahold of a staff member (after a solid week of getting the runaround and being refused when I asked for the owner's information so I could speak with him), I was called back and reamed out for making the staff member out to be a liar. Come to find out, he felt like since I didn't call him back and tell him I wasn't interested in the two free months, he assumed I wanted to continue my membership.
He was very unprofessional, said he ""couldn't believe I was making such a big deal over 30 bucks"" and ""didn't appreciate me implying that he was a liar."" After I told him I was calling corporate, all of a sudden he was going to call someone to straighten things out and 'call me right back.'
When he called me back, I was told that since I didn't take advantage of the two free months I was offered, this was the reason why a payment was taken out of my account for February...TWO months later!!!
Stay away from this gym. The staff is rude, incompetent and will rip you off with a straight face. DO NOT GIVE THEM YOUR BANK ACCOUNT OR DEBIT CARD INFORMATION UNDER ANY CIRCUMSTANCES!!!
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