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Businiess name:
Carl Burgers Chrysler Jeep World
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Review by:
citysearch c.
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Review content:
I purchased my nitro august 2007. We did all the paperwork and was satisfied with the purchase. I had personalized license plates on my trade in that needed to be transferred to the new car. Next day of the purchase I was contacted by the finance dept. Jeremy O'brien, saying he forgot to charge me for the transfer. I went in and delivered the money to the finance department because O'brien was busy with some customers. He never called me again, so I assumed everything was taken care of. A month later I placed my old plated in my new car. Six months later I receive a new set of plates and the registration card for my new vehicle. I thought this was a mistake. So I went to the DMV and found out that they never did the transfer, and that I was lucky that they hadn't assigned my plates to somebody else.I had to pay a fee ($35) again to transfer the plates. I was very upset and called Carl Burger Dodge and spoke with O'brien, and he promised to call me back when he found out what went wrong. Three months later, I'm still waiting for that call. I know he got fired because he had done this to other customers. I have tried talking to the finance manager several times and left messages even with his secretary with no answer. The only person I can get a hold of is the sales agent, but he has not been able to help me either. What kind of business gives a customer the go around for $62,00 when I purchased a $29,000 vehicle from them. Honestly, I am very disappointed and I will give them bad reviews.
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