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Businiess name:
Fry's Electronics
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Review by:
citysearch c.
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Review content:
I have been in the customer service industry for over 10 years and I know what customer service is! The Managers at this store location are all very rude and do not want to deal with any complaints. They just let you know, the world is not fare and thats just the way it is. They then just walk away and leaving you there with not even resolving the issue! I bought 2 Sony TVs. on 11/23/07. I was told that they had 3 in stock and was a open box. I told them that I do not want the open box. I then went to the register to pay and just in that minute, they had lost/misplaced 1 of my TVs. It took them 45 minutes for a sales associate to call the register and said they found it. When I got home and started to open the box I notice that one was open already. I called and requested to talk to the same Manager that knew what was going on. She told me to keep the TVs. and they would call around to see if any store had a new TV and they would call me to let me know. Its has been almost 1 month and I have had to call 3 times with out any results. I am like 1 hour away from the store! Well guess what I called the store and was told that they have 7 of this TVs in stock and no one had bothered to contact me to exchange my used one. Well guess what, I am returning 2 TVs and will go purchase it online for $70.00 more but I will have the satisfaction on knowing they did not get my HARD EARN MONEY! VERY RUDE AND POOR CUSOMER SERVICE! THESE REVIEWS ARE BEING WRITTEN BY FRY'S STAFF!!!
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