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Review content:
I have moved from New York to Dallas, Dallas to Houston, Houston back to Dallas, and now from Dallas to Paris, Texas, and so this wasn't my first time to the rodeo. I've never had an experience like I had with A-Team Moving & Storage. It ranks as the worst move ever. The move was scheduled a month in advance. On three occasions I confirmed the date and the time. The day of the move, we were informed that our 9am slot was bumped to 2pm. At 2pm, I was informed it wouldn't be until 5pm. At 4:30 pm, the crew head called me again to tell me it would be closer to 7pm. At 7:30pm, he called me again to see if I still wanted to be moved. When I said, Yes, his dispatcher called me and offered to reduce our quote and arrive himself first thing the next morning. I agreed to this hesitantly. At 8 am the next morning, a crew arrived. He was not on the crew. The crew was slow, inexperienced, reckless, and the new crew head seemed inconvenienced by our move. Loading our things from a garage and an 8x10 storage unit took three hours, and that only because my father and I helped. It took only two hours to move everything up a three-floor walk-up, but again, I helped, and I got into a phone fight with the dispatcher and the crew head who'd done nothing so far but stand idly by. On two occasions, while I stood on the truck moving boxes to the door, the crew head made phone calls - once to his father in Israel, and once to someone else. Two tables were scratched, glassware was broken, and again, I moved as many items as they did. And when it was all over, they refused to honor the discount I'd been assured for the inconvenience of waiting a day for movers who never showed up. Then on top of all of that, they overcharged me, counting travel time twice. It's taken me two days to explain this to them and I still don't know if I'll receive the refund check in the mail. This is an awful company and I beg you not to use them.
Pros: There are no pros
Cons: The cons are too many to list here
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