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Businiess name:
Frontier Communications
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Review by:
citysearch c.
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Review content:
Keep very careful notes about your dealings with this cable company, and even then don't expect to get what they say you will. After two huge bills that did not reflect the bundle price I had been promised, and multiple phone calls trying to straighten it all out, the very best their 'ombudsman' could do was a higher price than had been promised. Of course all after quitting my old cable company and two months of service.
Whether intentional bait and switch policy or simple refusal to stand by promises that all acknowledged were documented in Frontier call records, this is bad, bad customer relations at a time when such failings can be expected to be highlighted online. I hope they get the message and step up and do the right thing by their next customer.
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