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Businiess name:
Austin Infiniti
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Review by:
citysearch c.
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Review content:
Mark,
The service at the Service Dept is incredibe. Steve Donavan is very nice and provides great customer service. He was juggling back and forth between 3 or 4 things with different customers and still managed to get everything done fast, all the while being told to take care of other new customers. He is very patient and doesn't lose his cool. He even told me he will follow up with me since we discovered that 3 of my 4 tires are worn out. I told him I didn't have time since I had to go to Houston that afternoon and we would talk about it later. You guys are so lucky to have him on your service team.
Also, the service in the entire place was great. Everyone asked me if I needed to be helped - the guys in the cubicles in the service department as well as both the female clerks at the payment area.
The seating and waiting area was very nice too. You guys sure do know about hospitality. The fresh baked cookies were delicious.
Also, this was one big ass dealership. Like... WOW. Even the dealership in Houston, where land is in abundance and space/parking are never a problem, does not have a showroom as big as yours. Your show room is probably 2.5 times larger.
All in all, it was a great experience and you guys deserve the customer service award that you had hanging up on your wall.
Thanks for taking great care of the everyday guy that walks into your service department.
Neerav Shah
Pros: Efficient and fast service dept, huge showroom, great staff
Cons: None.
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