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Businiess name:
Surf City Shuttle
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Review by:
citysearch c.
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Review content:
Normally I would ignore the ratings on this company because I have my own very reliable shuttle company that I use regularly. However, this morning I received a panicked phone call from a friend asking me to take her to SFO (90 minutes one way) because Surf City Shuttle had not arrived yet and she was running out of time. So, I got in my car and drove to her house and, just as I drove up, she called me to tell me that the SCS car was finally there, and she was on her way, about a half hour late. The company provided no explanation for the delay except that ""he should be there; maybe it's your road work."" So, if you want to use this company, not recommended, make sure that you allow PLENTY of time. My personal expectation is that a pre-arranged (pre-paid!) shuttle should be at your house no less than ten minutes before the scheduled time, or you are due a personal phone call with more details. My own shuttle company now adheres to that standard (I did have to ream them once, but now they get it.). And BTW, I am not impressed by ULEV?s and fair trade coffee. When I need to get to the airport, and I'm paying top dollar, there is only one standard: maximum efficiency (punctuality, safety, etc). And a little courtesy would go a long way too. This company needs to understand that we travelers are usually looking at a HUGE downside if we miss a flight.
Cons: reputation for lateness and rudeness is confirmed
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