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Businiess name:
New York Sports Clubs
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Review by:
citysearch c.
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Review content:
NYSC is a hole. I used to be fine with their unfriendly staff and less than hygenic facilities because they are cheap and conveniently located near my home and office. However, after having to deal with management about a money dispute, I have found that what you see on a daily basis goes on up the corporate ladder. Management has been not only unresponsive to my very reasonable complaints (as admitted by the local manager) but they are actually hostile. Basically this is the story: they fired my personal trainer and refused to refund me for sessions I had remaining with my trainer. Instead, they wanted to push someone else on me, but I said, at this time I really don't want to. A decent company would respect their client's wishes. It's only a thousand dollars and they are a corp doing millions in business. The hassle they are giving me and the endless lies and passing the buck just showed me that the personnel are incompetent and the corp has a culture that is disrespectful of customers. This goes up to the executives. Terrible customer service. Now it makes sense why their gyms are so filthy. I am quitting and going elsewhere.
Pros: They have gyms everywhere
Cons: Filthy facilities, unfriendly staff, terrible customer service
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