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Businiess name:
Allen Transmission
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Review by:
citysearch c.
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Review content:
BEWARE! I reviewed the BBB complaints and negative feedback ratings from various web sites but figured these were examples of difficult customers or isolated incidents. I should have applied better judgment. I thought I had a transmission problem so I wanted to take it to a place that was close in proximity and specialized in transmissions. Long story short, after the ?free? diagnostic, I was quoted $935 to rebuild my transfer case. Jim, the manger committed to completing my car that day or providing me with a free loaner while servicing my car. I authorized Jim to do my rebuild for $935. What Jim, failed to articulate is that was just the cost of labor. He assumed I knew that $935 was just a labor cost and I should intuitively know that parts would be a separate charge. There was never any discussion about pricing parts separately. I was misled to believe the $935 was to complete the job. The bill came out to $1924.65 and the job took 4 days to complete. I had to pay for a rental car for 4 days out of my own pocket. Jim did not accept any accountability for his miscommunication, refused to work with me and applied generally unethical business practices throughout the process. This company?s business model obviously doesn't rely on repeat business for its survival. Be forewarned. Please learn from my mistake and do not honor this business with your patronage.
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