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Businiess name:
Bonefish Grill
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Review by:
citysearch c.
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Review content:
I have never been so disappointed ever! We went to enjoy a nice meal and eat good food. We thought it would be a nice place were we could count on the service and food to both be great. First of all we called and made reservations. When we got there we were told that we had to wait 30 minutes for our table. Well that was horrible. Then we finally got seated and our waitress took our drink order and I had just had some crown work done and asked for no ice. I still got ice but oh well whose perfect? Then when she took our order. She only asked some of us if we wanted a salad and not everyone and then people were disappointed when they didn't get a salad. Then the fun part was only some of the people got there salad and some didn't that had ordered one. The rest of the salads were delivered later. Then we got our meal. Well everyone liked theirs except for the birthday girl because she was allergic to scallops and asked the waitress for a sauce that didn't have scallops and she recommended the scampi sauce. Well it was nasty. Then we all were paying with different cards and we wrote down how much we wanted our cards charged which included the gratuity since it was charged on our bill and we told the waitress that. When she brought back the slips we were surprised to see that the tip had been added on again. We asked her about it and she said the system automatically does that since there was more than eight of us. I then went to get the manager and he said he would credit us back our extra tip and take off the meal that the birthday girl didn't like and he would be over in a minute. He then came back to our table and handed us a new bill that had our payments that we had made on it and said we wouldn't get charged the extra tip. However he did nothing about the meal that we didn't like. I am still sore about the fact that I had to tip on bad service. If you ask me it's a shady place and I would never recommend it even people that I don't like!
Pros: good food with great fish!
Cons: THE WORST SERVICE EVER! Next time I will go to Oceans!
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