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Businiess name:
Village Cleaners
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Review by:
citysearch c.
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Review content:
We dropped off an item to be cleaned and were given our receipt. For various reasons we weren't able to pick it up for several weeks. No worries though - a sign on the wall stated ""Not responsible for items left over 90 days - it had only been 3 weeks, so our items were safe. WRONG! Went back to the store, and they couldn't find it (nor a tie for the gentleman in front of me). Employee took my name and number and said he'd look for it - could be at another store. I received no phone call. I went back and was referred to the main location. Spoke to the owner/manager who gave me the run around. Said it could have been sent to the wrong store. She took my name and number and would check on it and call. Never received a call. Went back to the store where I was told by the same lady that her records indicated that I had already picked up this item. I argued that this was not the case. Certainly I wouldn't be going through all this trouble if I already had the comforter. Within minutes she changed her story and said based on the number sequence of the receipt I had, that my comforter had been there for over three months (absolutely false!) and it is their policy to donate any items left over 90 days. Long story short - I ever received ANY call backs or assistance in locating the comforter. They have made no attempt to resolve this issue. Mistakes happen. I would be much more understanding if they just admitted that it was lost/donated. But they choose to place the blame on their customer. Pretty stupid on their part - the loss of my business will cost them more in the long run than the cost of the comforter that they should have replaced. When you have a business with a competitor on every corner, it pays to have good customer service. Hopefully this review will save someone else a lot of trouble.
Cons: terrible customer service
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