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Review content:
My husband & I purchased 2 leather sofas from the Avon location on May 29, 2011. We were told it would be 6-8 weeks for delivery. The sofas were finally delivered 12 weeks later on August 20, 2011. Upon delivery, both sofas had damage to the leather, broken feet, peeling color, and unfinished threads. We were told we must accept them (new sofas were not an option) and that the service department would take care of the repairs. The service department rep visited our home to inspect the sofas on August 23, 2001. He stated that it would take 6-8 weeks to get the parts. After no communication from Godby, I contacted them on November 4, 2011. The Service Dept followed up with me and said somehow our parts had not been ordered and they were finally ordered on November 3. So, 11 weeks after the initial inspection, the parts arrived. The Service Dept picked up the first sofa for repairs on Monday, November 28 and then called on Friday, December 2 to tell me they did not have the right parts to complete our repair. I was told it will be another 6-8 weeks to get the correct material. At this point, I requested 2 new sofas or my money back in full. Two brand new sofas finally arrived on February 11, 2012. They arrived in new condition with no damages, just as they should have 6 months earlier. Every step of this process was delayed and the response from Godby was the same each time they messed up?""sorry, things happen, there's nothing we can do, keep waiting"". The only concession made was from the manufacturer. ($150 refund) Godby refused to make any concessions for our inconvenience. We requested free shipping, and were told no. We requested a discount, and were told no. As soon as Godby received our payment in full, we were left out to dry and customer service was a nightmare. The bottom line?it took 9 months and much of our time and energy to get what we had paid for and what should have been delivered in the first place. We will never shop at Godby again and encourage others to take their business elsewhere, too. Any perceived savings is not worth the headache it will cause in the end.
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