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Businiess name:
PETSMART
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Review by:
citysearch c.
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Review content:
Will definitely not recommend the pets hotel to anyone! Managers very insensitive and condescending. Left our puppy for 6 days and when we picked him up he smelled like feces and urine. They forgot that he has an appointment at the grooming place! After raising hell and complaining, they rushed our dog to get a quick bath and attempted to fix the problem. I must say that after the bath he smelled decent. My question is, if he smelled like urine and feces and his hair was matted from being wet, was my poor dog laying on his own mess for 6 days? The manager assured me that they clean the cages/rooms wherever they sleep twice a day so how in the world did he get so filthy???? After speaking to the manager, I got more irate and pissed off since he keeps asking me ""what is it that you want"" like i was going to ask to get a refund or something..im not asking for a refund, all im asking is for some compassion and maybe some better service in the future for others since the services here are so expensive. Mr. manager you need to be more compassionate and maybe you need to supervise your staff better. If youre a pet lover then you will understand where im coming from.
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