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Businiess name:
Zwicker Power Equipment Inc
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Review by:
citysearch c.
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Review content:
My husband took our broken riding mower to Swicker in hopes of getting it repaired. After serveral days of hearing nothing, we attempted to get a status update. Our messages were not returned. When we finally managed to talk to a person, they were unable to tell us what was going on with the machine in much detail, but said that the person who had looked at it would call us to discuss it. The call never came. After several more days, we received a call telling us to come and pick it up. They had done no work on it and thought we had decided not to have anything done on it. This call when I was out of town so we were unable to retrieve it for a few days. They called back to ask when to expect us to pick it up, and I told them that we would be able to get it on Friday or Saturday (this was a Wednesday). He told me that we would be charged for storage and when I reiterated that we would be there Friday or Saturday, his response was fairly rude. While I understand not wanting to store an unworking machine indefinitely, if they had returned our calls in a timely manner in the first place, we would have retrieved it a long time ago.
Pros: None that I came across.
Cons: Terrible customer service
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