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Businiess name:
Dress Up Boutique
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Review by:
citysearch c.
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Review content:
I just want to express my frustration with your return policy. First of all, I should have known to read the fine print, so I guess that's my bad. I guess I didn't expect a shady business practice from this little 'family owned' boutique. I have spent hundreds upon hundreds of dollars in the Alpharetta location. Of the many items I purchased, there were 2 dresses that, after I got home, decided I didn't love them as much as I originally liked them in the store. I went back to the store in an attempt to EXCHANGE the dresses for something different. I didn't even ask for a refund, just wanted to find something different. I was told that they would not allow me to exchange the dresses, even though the tags were still attached, because it had been over 21 days. The same dresses were still on the racks for full price. The styles had not be marked down. So I am stuck with 2 dresses I don't want, while the exact same style and color dresses are still hanging on the store racks for the same price I paid. I expressed my dissatisfaction with the manager, who basically said she didn't care. She could do nothing. So, I will not shopping at Dress Up again. BUYER BEWARE! I would love to hear back from the owner regarding this transaction and policy, and to hear what they have to say about their customer service, especially a very good customer, who spent a lot of money in the store.
Days later, I heard back from someone. They stated they were going to resolve the issue by doing nothing. They refuse to allow me to even exchange the items I purchased with the tags still attached. They lost a loyal customer over an exchange....not very smart, and it seems they are continuing to treat other customers the same way. Too bad for them. They are losing sales.
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