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Businiess name:
Payne's Tool & Supply Inc
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Review by:
citysearch c.
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Review content:
Poor is as low as this would let me go, horrible would be better. They are an ""authorized"" service center for Milwaukee Tools and the directions they gave me when I called them were to mail my defective battery back to them and they would replace it because of a warranty issue. These are also the instructions that Milwaukee gave me. I spent $11 sending the battery to them and the same day got a call that they would not honor the warranty but that I needed to contact Milwaukee. Milwaukee told me that Payne was supposed to honor it but if they wouldn't then to have them print a pre-paid shipping label and send it to Milwaukee and they would honor it. Daniel who claimed to be the manager at Payne told me that it was a ""waste of his time"" to print the label and he would not do it. He told me he would have to have my credit card info to return my battery to me and that it was not worth their time to deal with my warranty. This is horrible customer service. I posted a respectful negative comment on facebook about this and they deleted it. Facebook should have a ""dislike"" button for places like this.
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