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Businiess name:
EQ3 Emeryville - Modern Furniture
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Review by:
citysearch c.
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Review content:
My wife and I searched for a bedroom armoire for months and found EQ3's Canyon hutch and base, which seemed stylin' if not a bit pricey. We'd seen enough of Ikea and were willing to give EQ3 a try. After visiting the showroom, we decided to purchase. The sales guy, Gabe, told us we could pick up the hutch and base from their distribution center since the hutch (the large part) comes unassembled. We opted for delivery ($85). They recommended that we set up the base first to make sure everything was okay and that it would go up our narrow staircase. About 1 week later, I got a call from the delivery folks to schedule the delivery. A few days afterwards, they arrived. First, it turned out the hutch did NOT come unassembled. As directed by the EQ3 sales people, we asked the delivery guys (2 of 'em) to take the base up first to make sure it would fit. Well, they brought in the hutch first. My wife had to try getting their attention several times before they would listen to us. These guys were very rude and clearly did not care what we thought. Well, the base barely went up the stairs and in the process they badly scuffed our walls and wiped their shoes all over our tan carpet. Since it was now very clear that the hutch would not fit up the stairs because it did not arrive unassembled (as promised by Gabe), we politely and apologetically asked the delivery guys to take the base back down. They were resistant and even vocally mocked me and my speaking! They scuffed the walls even worse going back down. I called EQ3 because the delivery guys insisted I sign for the 'delivered merchandise'! They seemed almost threatening, especially given how they were mocking me and so rude earlier. Their customer service person (in SF), James, informed me -- after at least 3 calls -- that I would get a refund the next day, including for delivery. Guess what? Four days later, I found out no refund had been issued! I had to ask their GM to issue it. Obviously, we'll never shop there again!
Pros: They have some different styles not common elsewhere
Cons: Rude customer service, incorrect info, rude delivery guys, broken systems (refunds), no commitment to customers
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